Day To Day Responsibilities
- Investigate, troubleshoot, and resolve incidents and service requests for infrastructure and other related technologies (network, network security, etc.)
- Maintain system health and performance through proactive maintenance and patching activities across infrastructure
- Perform configuration and administration of infrastructure
- Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
- Follow and enforce ITIL-aligned incident, request fulfillment, problem, and change management processes for changes required on the customer’s network
- Build effective working relationships both internally and externally
About you
- ITIL Foundation qualifications and suitable vendor certifications preferred
- Experience in IT engineering/operations or similar field
- Good analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems
- Palo Alto Firewalls and Panorama – Experience implementing, supporting and maintaining - Active PCNSE certification is desirable
- Meraki – Experience implementing, supporting, and maintaining of Meraki Security Appliances, Switching and Wi-Fi; Active ECMS1+2 Certifications desirable
- Next-Generation Firewall (NGFW) - Experience implementing, supporting, and maintaining firewalls vendors such as Palo Alto and/or Fortinet
- Networking (Routing/Switching/Wireless/SD-WAN) – Experience implementing, supporting, and maintaining vendors such as Cisco and/or Aruba
- Current and ex-serving ADF members are encouraged to apply
Nice to haves
- SASE/SSE Platforms such as Palo Alto Prisma Access and Netskope
- Cisco Enterprise Networking (Route/Switch/SDWAN/Wireless/ISE) – Experience designing, implementing, supporting and maintaining - CCNP is desirable
- SDWAN Platforms such as Prisma SDWAN, VMware VeloCloud, Cisco/Viptela
- Non-Palo Alto Firewalls such as Fortinet FortiGate.
- LAN/WAN/Wireless Network vendors such as Cisco, Aruba, Juniper, etc.
- Cisco Umbrella – Experience supporting DNS and Secure Internet Gateway
- Palo Alto and Fortinet Firewalls
- Active PCNSE and NSE4+ certifications desirable.
